Q1: Are you direct manufacturer or trading company?
Thlinkpower is a global leading energy storage solution provider, owning three manufacturing centers in Ningbo China. We have 550+ employees, and a R&D team of 150+ people with more than 10 years experience in this industry, who has deep understanding for energy storage and global carbon neutrality.
Q2: What services can thlinkpower provide you?
1. pre-sale service: Custom scheme design Pre-installation design of the system Early design of system debugging.
2. Quick install: Delivered with installation kit and video Remote Online Video Installation Guide.
3. Remote training: Online Product Training Online Troubleshooting Training.
4. After-sales service: 7 days x 24 hours dedicated and timely service Remote diagnostics and technical support and regular system maintenance.
Q3: Is the battery used in the battery pack grade A?
Yes, we only use Grade A and Brand new cells inside.
Q4: Do you test and match the battery before installing the battery pack?
Yes, every cell will be tested capacity, IR, voltage to surely match.
Voltage:The deviation less than 0.01V
Resistance:The deviation less than 0.1mΩ
Capacity: Same capacity matched
Q5: What is the cycle life of the battery?
8000 cycle life and 80% DOD.
Q6: How do I store my batteries?
When the product is not in use for a long time, it should be stored in a dry, clean and well-ventilated warehouse at 10°C~35°C, avoiding inflammable and explosive materials; the battery pack should be charged and maintained regularly every three months to ensure that the battery best performance state.
Q7: Do your batteries support series or parallel connection?
Our 48V battery packs support up to 15pcs in parallel, if you need series connection, please contact our sales staff.
Q8:How long is the warranty?
Our energy storage equipment has undergone strict quality control and cyclic testing. All products can ensure long-term stable operation. The battery cell is guaranteed for 5-10 years and undergoes 6000-8000 cycles.
Q9: How about the after-sales service?
We have a big after-sales team, if you have any problems, please tell us directly and we will try our best to solve all of your
problems.
